INFO

RETURNS AND EXCHANGES

• Any item returned should be new, unused and with tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. This applies to any item returned to us within 14 days of receipt by you.
  If you’re returning something faulty, damaged or soiled please contact the theingecollection@gmail.com prior to sending any return.
• Some items are not eligible for a return or refund, but don’t worry. We make sure our policies clearly state this for you.
• Make sure you mail your returns back to us within 14 days of receipt.
  
  It’s important to note that return shipping costs are NOT covered by INGE. It is the responsibility of the consumer.
  

• SALE ITEMS

  We’re unable to accept sale item returns.
  

• LATE RETURNS

  We’re unable to accept returns beyond the 14 days of your receipt and anything sent to us after 14 days may be returned to you.

• CARRIERS TO RETURN

  Choose the carrier of your choice,  it is highly advisable to send your return item with a signed for service and ask for a tracking number. We are not responsible for lost, damaged or late returns. 

SHIPPING

We ship orders daily Monday-Friday.

• Customers are fully responsible for their name and shipping address to be correct. We are not responsible for incorrect or insufficient name/shipping address.

EDITING ORDERS & ADDRESSES

PLEASE check your billing and shipping information carefully before you place your order as our dispatch team processes orders quickly and changes to items on orders, shipping addresses or names are not possible once an order has been processed.

ADDITIONAL INFORMATION

• Delay of parcels may occur, we are not responsible for delayed deliveries. We will not refund or cancel delayed orders which have been shipped. Orders shipped right before, after and under the holidays can be delayed due to the non-working days at the postal office and high volume of packages at the postal terminals and customs control.
• We are not responsible for any charges and undelivered parcels due to incorrect address, insufficient address, no mailbox, moving address, receiver or address not being accessible or unattended. We are not responsible for any theft of goods or damage due to an incorrect shipping address or unattended address. We will not offer replacement or refund any stolen or damaged goods which has been delivered. We will not offer replacement or refund of undelivered, unclaimed and returned parcels.
• During busy periods, please allow a few days for packing.

SALE PERIODS & PUBLIC HOLIDAYS

During sale periods and public holidays, please allow additional days for your order to be dispatched.

PRE-ORDERS 

Pre-orders items will not be shipped until the estimated shipping date displayed on the product page. Any non pre-order items on your order will be shipped immediately and your pre-order will be sent in a separate parcel when it arrives. Please note, we are unable to give exact shipping dates for pre-orders other than the indicative time displayed on the product information page, however we will make every effort to contact you if your order is going to be delayed.

Please note, we are not able to cancel any orders for pre-order styles unless stated otherwise. 

SIZE GUIDE

Our size guide is used to help choose the best size for each garment. We recommend double checking the recommended sizing for specific products as we clarify if the garment fits true to size, runs small or runs larger on specific product pages.

Clothing Size Charts

ALL MEASUREMENTS ARE FLAT-LAID DIMENSIONS IN INCHES

Jacket Measurements

CONTACT US